General FAQ

How long do I get support after purchase? We offer 90 days of complimentary support with your purchase. You can extend the support in 12 months blocks for basic issues. .

Do you offer phone support? Our support is only offered through a ticket based system at this time. We've found this method to be the most efficient means to assist customers since it allows issues to be easily tracked and relevant information to be indexed.

Do you offer an unlimited license? We do not currently offer a license which entitles you to use Restaurant Script an unlimited number of times. Each installation requires its own license.

Are future updates free? Minor updates such as 2.6 to 2.7 are provided free of charge. These updates are released often - usually about once per month. Major updates such as 2.x to 3.x can be purchased for a small upgrade fee (usually between $25 US and $50 US) and include a massive amount of new functionality and improvements. As an exception, version 4 was provided free of charge to all current clients.

Can I hire you to write custom plugins/customizations? Definitely!We provide custom development for you. We believe that we have become one of the leading development firms in our space by focusing on the improvement of our products as opposed to spending the majority of our time focusing on product modifications. However, you will find that our code is of very high quality. If you really want to hire to customize the product from us, we will provide satisfactory customizing service for you according to your requirements.If you have developers team working with you, you may ask them to edit the code and customize the application for you or hire directly our developers to help with you customization. For more details please visit this page: Customized Solution

Can I remove the "Powered by " notice? If you wish to remove the "powered by" link from one installation of our product you should purchase the copyright removal license.

Can you customize this product for me? Definitely! We provide custom development for you. We believe that we have become one of the leading development firms in our space by focusing on the improvement of our products as opposed to spending the majority of our time focusing on product modifications. However, you will find that our code is of very high quality. If you really want to hire to customize the product from us, we will provide satisfactory customizing service for you according to your requirements.If you have developers team working with you, you may ask them to edit the code and customize the application for you or hire directly our developers to help with you customization. For more details please visit this page: Customized Solution

Can I suggest new features? Absolutely, You can Submit a Ticket or our Eicra Forum

Is PHP source files are open for customisation? The entire web application is developed under PHP MY-SQL platform using ZEND framework. Yes, it’s Open Source but not fully. In other word, almost 90% PHP source files are open except few modules what you NEVER need to modify or deal with. For example Administrator, Licensing , protfolies etc.

We do allow 100% freedom to customize your design (layout / theme) based on your likings. Since the entire product has been develop under CMS concept , you will enjoy full freedom of changing design css, javascript, phtml, image as per desire. Furthermore you can hire any 3rd party web developer to customize the software according to your business demand.

Does the script come in any other languages? It comes with English only by default. However, we include all of the language used on the system in a single language pack, which makes translation very simple.

Can the script be translated into another language? Yes, very easily! We include all of the language used on the system in a single language pack, which makes translation very simple. For more information about how to translate this script, refer to this documentation article.

How long does professional installation take? If you've decided to add our professional installation service to your purchase, please login to your client area and click the button at the top of the screen prompting you to "Installation Request". Follow the instructions in the form to submit your installation request ticket. After we receive your login credentials, your installation will generally be completed within 1 business day, however it is often completed within hours.

Is my billing information kept private when I purchase? Absolutely. In fact, we never see or store your billing information on our servers. Your information is processed via 2checkout's secure payment gateway.

How soon will I receive my download information after purchasing? You will receive your license information very shortly after purchase, after a brief validation to prevent fraudulent orders.

How many users can Restaurant Script support? We've worked hard to make Restaurant Script as optimized, lightweight platform. The performance of the platform however is primarily dependent on the capabilities of your server. As with any web-based application, you may need to upgrade your server if your social network attracts a large amount of traffic. It would also depend on the activities of your users; for example, if your users are uploading large amounts of media (photos, videos, etc.) you may need to upgrade the disk space on your server. On most shared-server plans, PHP Restaurant Script should be able to support tens of thousands of users, while a single dedicated server can usually support upwards of one hundred thousand however we make no guarantee of performance due to the many variables involved.